Terms and Conditions

Orders for products supplied are subject to our terms and conditions of order.
The items supplied are pleasure items and we do not make any therapeutic or medical claims of any kind.

Confidentiality

We assure you of our discretion and respect your privacy. Your personal details are never used without your consent. At any time you can contact us and ask for your details to be amended and/or any communication from us to cease.

Prices

Prices of any order will be honoured as advertised at the time but are subject to change in the future. Our pricing structure is designed to provide high trade margins and good volume sales.

Product availability

 We cannot guarantee product availability on any specific item, the supply of which is subject to stock availability at the time of ordering. Stock items are notified on this site and all other items are available to order. A non stock special order has a minimum quantity of 10.

Delivery

Most Trade orders made by noon will be delivered next working day.

Products damaged on arrival

Any product received damaged on receipt must be notified to us within 5 days. We will replace any damaged or faulty product without question.

Quality Guarantee

We guarantee the quality of all products supplied and will replace any defective item within a period of three months. We have a simple no question replacement policy to make our service to you and your customer completely satisfactory.

Returns procedure

Please email or phone us. We will replace immediately and notify if we require the faulty item to be returned.  

Out of stock orders

We do our best to supply all orders promptly but in the event of out of stock items we will notify you immediately alowing you the choice of alternative product or to wait for supply.

Registered Trade Dealers

 As a Trade Dealer of Don Wands.co.uk you will recieve our very best service at all times. We will strive to provide all back up and point of sale material you request within our ability. We take customer service very seriously. We would welcome any comment on our service to you.

DonWands Details

DonWands.co.uk
64 Weldon Avenue
Bournemouth
Dorset
BH11 9QD

Email:
Tel: 01202 59 00 33

Vat Reg No. 910278543